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Communication Skills


Line managers, team leaders, senior managers

Anyone already in, or wishing to develop to, a management or leadership position, where the importance of communication is increasingly vital to succeed. Employees at any stage in their career would benefit from better communication skills.


Effective communication skills are the cornerstone to success in the business world today.

Every job, no matter what it is, requires excellent communication capabilities. If you want to progress in your role, you need to be able to both express yourself clearly and be able to listen and understand the needs, wants and intentions of others when they communicate.

This training course will help develop your communication skills and ensure you understand others when they communicate, whilst getting your own message across clearly and in away that fosters positive relationships. You’ll learn what it takes to be a successful communicator and how best to communicate confidently with people at all levels.


Having attended this workshop learners will be able to:

  • Communicate clearly and get your message across
  • Encourage others to open up and speak freely with you
  • Communicate confidently with people at all levels
  • Cope with difficult communication situations


This is a one day workshop in which we cover the basics of effective communication, and there are opportunities for group work, one-to-one discussion and personal reflection.

All of the learning is supported by activities and discussion points which apply the information to the learner’s personal experiences and understanding of the topic, and the day ends with planning for ongoing actions to take in the workplace to embed and apply the learning to your role.

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