What’s the most valuable lesson you have learned, and who do you have to thank for it?

Don’t jump to conclusions – pause to reflect; instant responses are rarely required. I have years of experience to thank for this lesson.

What is the single thing you still most need to learn?

There is no single thing – I still have so much to learn.

What one thing do you think every organisation would most benefit from doing, or doing differently?

Encourage the art of conversation – face to face, open, honest and constructive.