The managed approach that underpins our commitment to quality complies with the International Standard ISO 9001:2008 and defines the responsibilities, processes and controls that ensure the effectiveness of all activities that affect the quality of services provided to our clients.

This is achieved by:

• ensuring that resources are available to meet our customers’ requirements
• reviewing our systems and processes
• reviewing our methods to help us to continuously improve our operations.

Our policy is to provide innovative business solutions through the delivery of highly effective training and development services. We aim to meet our clients requirements to a consistent standard and in a professional manner.

To ensure that we remain a market leader with respect to the quality of our products and services, our quality policy is based on:

• delivering quality through identifying and thoroughly understanding our clients business requirements, and then meeting them in a structured and managed manner
• managing quality by following a defined system subject to regular external validation
• measuring quality by monitoring and assessing the effectiveness of delivered services and of responses to customer issues
• improving quality through the continuing development of our people and our processes, and through teamwork within ASK Europe and partnership with our clients
• reviewing opportunities to improve systems and operations and to implement additional controls to ensure continuous improvement.

All our staff personally contribute to the fulfilment of this policy by:

• having a positive commitment to quality
• responding quickly and efficiently to achieve the performance standards required.